Shipping policy

[TEA BOWL] Shipping Policy

Last Updated: 2025/01/01

Global Shipping Coverage

We ship worldwide to the following regions (examples):

  • Standard Shipping: USA, Canada, EU countries, UK, Australia, Japan, Singapore, etc.

  • Special Regions: Remote areas (e.g., South America, Africa) may incur additional fees. Contact us to confirm availability.

Shipping Partners


  • Primary Carriers: DHL, FedEx, UPS (automatically matched for optimal delivery).

  • Specialized Service: "Ceramic Priority Line" for high-value/fragile items (reinforced packaging + insurance).

Shipping Costs


  1. Standard Shipping:

    • Calculated based on package weight, dimensions, and destination. Final cost displayed at checkout.

    • Free Shipping Threshold: Orders over [Amount] USD/EUR qualify for free global shipping.

  2. Express Shipping:

    • Select "Expedited Delivery" (3-5 business days) for an additional [Amount].


Delivery Timeframes



Service Type Estimated Time Coverage
Standard Shipping 7-15 business days Major countries
Expedited (DHL/FedEx) 3-5 business days Eligible regions
Ceramic Priority Line 10-20 business days Worldwide (incl. remote)

Note: Timeframes are estimates and exclude customs clearance delays.


Package Tracking


  • You will receive a confirmation email with a tracking number and link once your order ships.

  • Track your order via our website’s "My Account" page or the carrier’s official site.


Customs & Import Duties


  • Customer Responsibility: Import taxes, VAT, or duties are the recipient’s obligation per local regulations.

  • DDP Service (Optional): Select "Duties Paid" at checkout to prepay taxes (additional [X]% fee).


Receiving & Inspection


  1. Fragile Item Notice:

    • Jian Zhan teacups are handmade ceramics. Shipping risks exist despite protective packaging.

    • Critical Advice: Inspect the package for damage upon delivery. Refuse acceptance if damage is visible and document with photos.

  2. Damage Claims:

    • Submit an unboxing video and photos of damage within 48 hours of delivery for a free replacement/refund.

    • Claims filed after 48 hours will not be accepted.


Failed Deliveries


  • Incorrect Address: Customer bears redelivery costs or refunds exclude original shipping fees.

  • Unclaimed Packages: Returned items will be refunded minus round-trip shipping + 20% restocking fee.


Force Majeure

We are not liable for delays/losses caused by:

  • Customs inspections, regulatory changes.

  • Natural disasters, strikes, pandemics.

  • Carrier system failures.


Policy Updates

We reserve the right to modify shipping rates, carriers, or terms without prior notice.



Contact Us

For shipping inquiries:
📧 Email: [email protected]
📞 WHATSAPP: +8613695058553