Shipping policy
[TEA BOWL] Shipping conditions
Last updated: 2025/01/01
Global shipping coverage
We ship worldwide to the following regions (examples):
Standard shipping: USA, Canada, EU countries, UK, Australia, Japan, Singapore, etc.
Special regions: Additional charges may apply for remote areas (e.g. South America, Africa). Contact us to confirm availability.
Shipping partner
Main transportation companies: DHL, FedEx, UPS (automatic matching for optimal delivery).
Specialized service: "Ceramic Priority Line" for high-value/fragile shipments (reinforced packaging + insurance).
Shipping costs
Standard shipping:
Calculated based on package weight, dimensions and destination. The final cost will be displayed at checkout.
Free shipping threshold: Orders over [amount] USD/EUR qualify for free worldwide shipping.
Express shipping:
Select "Expedited Delivery" (3-5 business days) for an additional [amount].
Time frame for delivery
Service type Estimated time frame
Standard delivery 7-15 business days Major countries
Expedited (DHL/FedEx) 3-5 business days Eligible regions
Ceramic Priority Line 10-20 business days Worldwide (incl. Remote)
Note: Timeframes are estimates and exclude customs clearance delays.
Parcel Tracking
You will receive a confirmation email with a tracking number and link once your order has been shipped.
Track your order via the "My Account" page on our website or via the official website of the carrier.
Customs & import duties
Responsibility of the customer: Import taxes, VAT or customs duties are the obligation of the consignee according to local regulations.
DDP Service (optional): Select "Duties Paid" at checkout to prepay taxes (additional [X]% fee).
Receiving & Inspection
Fragile Item Notice:
Jian Zhan teacups are handmade ceramics. Despite protective packaging, there are shipping risks.
Critical note: Check the package for damage upon delivery. Refuse acceptance if damage is visible and document this with photos.
Claims for damages:
Submit an unboxing video and photos of the damage within 48 hours of delivery to receive a free replacement/refund.
Claims submitted after 48 hours will not be accepted.
Failed deliveries
Incorrect address: Customer is responsible for the cost of redelivery or refund excluding the original shipping charges.
Unclaimed packages: Returned items will be refunded less the outbound and return shipping charges and a 20% restocking fee.
Force Majeure
We are not liable for delays/losses caused by:
Customs inspections, changes in regulations.
Natural disasters, strikes, pandemics.
System failures at transportation companies.
Policy updates
We reserve the right to change shipping rates, carriers or terms without prior notice.
Contact Us
For shipping inquiries:
📞 WHATSAPP: +8613695058553
USD
