Terms of service

Users must be at least 18 years old or the legal age in their jurisdiction.

Prohibit commercial resale without prior written consent.

Jian Zhan Variations: Handmade ceramics may have natural variations in glaze, color, and texture, which are intrinsic to traditional craftsmanship. Product images are for reference only.
Custom Orders: Customized engravings or designs cannot be returned unless defective.

Currency: Prices are displayed in [USD/EUR/GBP/etc.]. Exchange rates may apply.

Taxes & Duties: Customers are responsible for import taxes, customs fees, or VAT (clearly state if you cover these).

Order Confirmation: Orders are binding only after payment confirmation.

Carriers: Ship via DHL/FedEx with tracking. Delivery times are estimates.

Loss/Damage: Contact us within 7 days of delivery for damaged items. Provide unboxing video/photos as evidence for free replacement.

Undeliverable Packages: Refunds exclude original shipping fees if caused by incorrect address.

7-Day Return Policy: Unused items in original packaging may be returned within 7 days.

Exclusions: Final sale items (e.g., personalized/custom pieces).

Refund Process: Refunds issued within 14 business days after inspection.

All content (images, text, logos) on the Site is owned by [Brand Name]. Unauthorized use is prohibited.

Jian Zhan designs are protected under copyright and cultural heritage laws.



                                                                                                                             Liability Limitations



Ceramic Care: We are not liable for cracks/chips caused by improper use (e.g., extreme temperature changes).

Force Majeure: Delays due to natural disasters, pandemics, or customs issues are not our responsibility.

Data collection and usage are governed by our [Privacy Policy Link]

Governing Law: Disputes shall be resolved under the laws of [China/Your Jurisdiction].

Mediation: Parties agree to attempt mediation before litigation.